Welcome to DigitalGlue

We’re looking forward to doing business with you very soon and hope you found what you were looking for on our website. If you haven’t already done so, please send us a message on our “Contact Us” page so we can start working on a solution together. If you have worked with us in the past as TBC Integration, please be aware that nothing has changed except our name and logo. You will still receive the highest level of service from the DigitalGlue team, but please take note in your address book that our email addresses are now in the format:

firstname.lastname@digitalglue.com.

Corporate Office:
DigitalGlue
30100 Town Center Drive
Suite O-444
Laguna Niguel, CA 92677
Warehouse:
DigitalGlue
26855 Jefferson Avenue
Suite C
Murrieta, CA 92562
877.822.4683  Toll-Free 949.388.9078  Phone
949.606.8176  Fax

info@digitalglue.com     General Information
sales@digitalglue.com   Sales Inquiries

RMA Procedure

RMA Request Form
  1. Customer calls or emails for repair
  2. Customer is sent RMA form (or downloads from our website)
  3. Completed RMA form returned to DigitalGlue
  4. DigitalGlue determines if unit is under warranty
  5. RMA is requested from manufacturer or in some cases DigitalGlue accepts unit for internal evaluation and/or repair
  6. Instruction sent to customer:
    • Under warranty – DigitalGlue obtains RMA and instructs customer to ship unit to DigitalGlue or manufacturer
    • Not under warranty – customer provided quote, RMA is obtained after customer provides PO
  7. DigitalGlue tracks repair
  8. DigitalGlue tracks return shipment and provides tracking info to customer, customer sent invoice or Credit Card is charged
  9. DigitalGlue confirms receipt of repaired unit by customer